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Returns & Refunds
Your satisfaction is our priority. If you're not happy with your order, here's how we can help.
Last updated: April 2026
Damaged in transit
Product arrived broken, crushed, or with damaged packaging
Expired product
Product received past its best-before date
Wrong item
You received a different product than what you ordered
Quality issue
Product doesn't meet the quality described on the website
Opened products
Products that have been opened, consumed, or used
Change of mind
Returns due to personal preference or change of mind
Late request
Return request made after 7 days from delivery
Gift cards
Gift cards and promotional items are non-refundable
Reach out within 7 days of delivery via email, phone, or WhatsApp with your order number and photos of the issue.
Our team will review your request and approve the return within 24 hours. You'll receive a confirmation email.
We'll arrange a free pickup from your address. Just keep the product in its original packaging and hand it to the delivery person.
Once we receive and inspect the product, your refund will be processed within 5–7 business days to your original payment method.
| Payment Method | Refund Timeline | Refund Mode |
|---|---|---|
| Credit / Debit Card | 5–7 business days | Original card |
| UPI / Net Banking | 3–5 business days | Original account |
| Cash on Delivery | 5–7 business days | Bank transfer (NEFT) |
| Wallet (PhonePe/GPay) | 2–3 business days | Original wallet |
We offer direct exchanges for damaged or incorrect products. Instead of a refund, you can request a replacement of the same product at no additional cost.
For exchanges, the same eligibility criteria apply. The replacement will be shipped within 2 business days of receiving the returned product.
Our support team is here to help you.
